We are happy to refund or exchange your unworn and unused product if you send it to us within 14 days of purchase.
Please, send the products you wish to return or exchange to our company address (TML partners s.r.o., Cernysevskeho 10, 851 01 Bratislava, Slovakia). Please, enclose also your banking details or your preference for new product. All shipping costs are the responsibility of the customer including the return shipping of the unwanted product and new item’s shipping. We are not responsible for any customs fees, taxes or other fees charged by local authorities for your returning package.
All original packaging and tags must be returned with your product including the box.
Each product coming from our studio is handmade in Czech republic and Slovakia, countries with a long tradition in craftsmanship. Every single item is made individually so the variances should be expected in all aspects of the product.
The care, wear and elements each piece is subjected to, determines its lifetime. Breakage due to chewing, water exposure of anything else that compromises the integrity of the material beyond normal wear is not a manufacturer’s defect.
Tarnishing, fading and fraying are all parts of normal wear and tear and are not subject to any warranty claim. Manufacturer’s defect such as hardware malfunction will be replaced within 30 days after we receive the malfunctioning product.
Please, take the time to measure your dog’s neck and read our sizing chart before order. Thank you ☺
All HOUND items are accessory items only, the makers of HOUND assume no liability. The use of the product and safety of the pet and handler is completely at the purchaser and/or user’s discretion and responsibility.